SWAM – Help & User Guide

Secure Windows Asset Monitor • Operator Reference

Contents

What is SWAM?

SWAM (Secure Windows Asset Monitor) is a lightweight monitoring and asset visibility platform designed for MSP environments.

It provides centralised insight into Windows systems without the complexity or overhead of traditional RMM platforms.
In addition, it allows for the extraction of CPU utilisation, CPU temperature and Memory utilisation over a targeted period of time.

Running Diagnostics

To start diagnostics on a system:

Diagnostics Run

How Diagnostics Work

Diagnostics are agent-driven, not pushed in real time.

This design avoids constant polling and ensures diagnostics only run when explicitly requested.

Resetting & Clearing Diagnostics

Reset Diagnostics

Diagnostics buttons

The Reset Diagnostic button removes all diagnostic results and returns the panel to a clean state.
This is useful for clearing stale data from the console.
Note that this will not work if a diagnostic run is currently in progress (see Clear Diagnostics).

Clear Diagnostics

If a run is interrupted the diagnostics will not resume (this is by design).
This may occur if a computer is shutdown or restarted mid run.
As the server has not received the final packet, it gets 'stuck' waiting for this to arrive.
In these cases, use the Clear Diagnostics button to reset the Diagnostic state.


Remote Agent Uninstall

Uninstall Button

This button is located at the very bottom of the details pane and schedules removal of the agent from the endpoint.

Deleting a System

Deleting a system from the console does not uninstall the agent.
If the system comes back online, it will reappear in the console, in which case use the Uninstall Agent option.

Use Edit → Delete System to remove the record from the console only.

Editing System Details

Select the system in the left hand menu, then select the Edit Button in the right hand pane.
Edit Button
Click the SAVE button to apply changes or the CANCEL button to discard changes.
Save and Cancel Buttons
Editable fields include:

Adding & Removing Exclusions

Exclusions are available so that systems that we are NEVER going to remediate can be removed from RED status.
For example: A customer has Windows Defender installed and refuses to install Sentinel One.
NEVER add an exclusion just to 'clear' a system.

Select the system in the left hand menu, then select the Edit Button in the right hand pane.
Edit Button
Click the SAVE button to apply changes or the CANCEL button to discard changes.
Save and Cancel Buttons
Excludable metrics include:

Metric Configuration

Metric thresholds are configured in Settings.

You can adjust warning and critical thresholds and control overall health calculation.

User Management

Admins can add, remove, and promote users via Admin Settings → Users.

SMTP Settings

SMTP settings control alert and system emails.

  • Theme - Controls the default theme (light or dark) when opening the SWAM console.
  • Multi-Column Threshold - Sets how many cards are in a single column before they flow into a second column (Card View Only).
  • Refresh Interval - Sets the time that the console refreshes at.
  • Offline - sets an alert if the computer is offline for the specified amount of days.
  • CPU - Sets alert levels for CPU uitilisation.
  • RAM - Sets alert levels for memory utilisation.
  • Disk - Sets alert levels for disk usage.

  • Email/SMTP - Admin settings to modify mail server configuration.
  • Manage Users - Admin setting to add/remove technicians to the console, reset passwords etc.
    • The settings page

    Password Reset

    Use Reset Password on the login screen to receive a reset link via email.

    SWAM search is powerful and intuitive. You can combine words and phrases to narrow results quickly.

    Basic Search (AND logic)

    Simply type multiple words to find systems that contain all of those terms.

    Example – Find a Dell laptop used by Richard:

    Dell Richard

    This will return systems that contain both Dell and Richard anywhere in their details.

    Exact Phrase Search

    Use quotation marks to search for an exact phrase.

    Example – Find systems running Windows 11 Pro:

    "Windows 11 Pro"

    This will only match systems where the exact phrase appears.

    Combining Words and Exact Phrases

    You can mix regular words and quoted phrases.

    Example – Find a Dell computer used by Richard running Windows 11 Pro:

    Dell Richard "Windows 11 Pro"

    This means:
    Dell AND Richard AND Windows 11 Pro

    Using OR Conditions

    Use the word or to match one option or another.

    Example – Find Dell computers used by Richard running either Windows 11 Pro or Windows 11 Business:

    Dell Richard "Windows 11 Pro" or "Windows 11 Business"

    This means:
    Dell AND Richard AND (Windows 11 Pro OR Windows 11 Business)

    Other Useful Examples

    Find a specific TeamViewer ID:

    286075123

    Find by SWAM ID:

    474daa06-9cee-40fe-b84e-c06412b1050

    Searchable Fields

    Generating Reports

    Filter by company (or another criteria) and click the Reports button located top right to:

  • Download a CSV of system specs for all visible systems in the console.
  • Download a CSV by status (Red, Amber, Green).
  • Download a CSV list of systems by date last serviced.

    • All systems selected in the left pane will be included in the export.

    Export Details

    Publishing Agent Scripts

    Every PowerShell Script that touches an endpoint must be correctly signed.


    On the AI Server:

    Operational Notes

    SWAM • Secure Windows Asset Monitor
    Internal Use & Operator Reference